Assistant Manager - Part-time Seasonal (Spring-Fall)

Providence, RI
Seasonal
Experienced
Assistant Manager - Part-time Seasonal (Spring-Fall)

Job description
Assistant Manager Seasonal Position
City of Providence Parks Department – City Center Rink

City Center Rink is in the heart of downtown Providence between Biltmore and Burnside Park. It is one of the 120 city parks in Providence, including 12 downtown parks. During the spring, summer and fall season, The Providence Rink serves over 5,000 roller skating patrons, 1000 sports league participants and many more visitors to the park. It is the premier destination for visitors to explore our downtown parks and a staple in the community for outdoor activities.
The City Center Rink is looking for a seasonal Assistant Manager position. The staff member will report to the Director of Athletic and Event Facilities.
Opportunities at the City Center are fun, fast paced and challenging. Assistant Managers should be able to work in a high-volume customer service setting, have strong leadership skills, and be able to facilitate effective communication between staff and management.
Responsibilities include, but are not limited to:
  • Manager on duty for roller skating, group sales events, SFAC sports programming and independently produced events including front ticket office management, supervising seasonal staff (ticket sellers,  skate hosts, team leads)
  • Work closely with Programming Supervisor for group sales, party management, reporting, inventory and sales management.
  • Assist with opening and closing the facility
  • Assisting with Facility Management
  • Assist with event management and supervising  rink and facility rentals. These events are typically Saturday and Sunday mornings.
  • Food and beverage coordination
  • Assisting with marketing, social media, website management
  • Assisting with training staff and excelling at customer service
  • Meeting high levels of customer service
  • Communicating clearly and positively with all customers and staff
  • Communicating to patrons about skating rink rules
  • Communicating with Staff and Management regarding issues including scheduling, conduct, inter-staff conflict, maintenance issues (skates), facility issues, time-off requests, and/or availability conflicts
  • Visually watching skating rink for injuries or other challenges
Additional responsibilities include but are not limited to:
  • Training on Lilypad POS (Point of Sale), ticket selling, customer service, answering phones, and customer communication
  • Planning and managing events: setup, breakdown, safety, mapping activities, communicating with guests, coordinating staff
  • Assisting with generating social media content and sending content to marketing manager
  • Complete incident reports as needed
  • Replenish and restock merchandise and party supplies as needed
  • Balance the cash drawer
  • Ensure all frontline staff are completing their tasks daily
  • Update all point of sale records
  • Supervising event set up and breakdown
  • Supervising cleaning staff
  • Coordinating with event organizers
  • Working with Fire Marshall, Police, Security, and Medics to ensure safety of patrons
  • Assisting with property walkthroughs when necessary
  • Other duties may be assigned
Requirements:
  • Primarily work night shifts (2nd Shift). Weekend availability required.
  • Experience with customer service in a public setting
  • Completed bachelor’s degree preferred. Studies in sport management, sport entertainment, recreation management, business, business management, event management, entrepreneurship, event planning, GIS, facility maintenance, turf maintenance or other related fields
  • Must be comfortable working in outdoor conditions. Ability to work on projects independently with guidance and direction from City Center Manager
  • Experience working with a POS system, handling cash and cash drawers and opening and closing a facility. Food & beverage, retail or customer service experience preferred.
  • Experience supervising staff
  • First Aid, CPR, AED Certification preferred. Basic first aid will be required to acquire within the first 3 months.
  • Evening and weekend hours and holidays will be included - must be available for 2 holidays at minimum and during School Vacation(s)
  • Experience with customer service, retail, food & beverage or other applicable experience
Job Type: Part-time
Pay: $21.00 - $25.00 per hour
Shift:
  • Night shift
  • Day shift
Education:
  • Bachelor's (Preferred)
Work Location: In person

 
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